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Scope and Intent:
- This Return and Refund Policy applies to all purchases made through the stockderm.com website.
- Return Window:Customers in the United States , United kingdom have the right to cancel their purchase and return the product within 30 days of receipt.
Return Instructions:
- Return Notification: To initiate a return, contact our customer service at info@stockderm.com with your order number.
- Return Authorization: After reviewing your return request, we will provide detailed instructions and, if applicable, a prepaid shipping label.
- Packaging and Shipping: Safely pack the item in the original packaging with all labels and tags still attached.
Include the return authorization label and any necessary supporting documents or images. - Return Costs: Customers are responsible for return shipping costs unless the item is defective or not as described. In such cases, stockderm.com will cover the return shipping costs.
Specific Return and Refund Conditions
- Returns Due to Change of Mind: If you change your mind after purchase, you can return the product within 30 days, provided it is unused, undamaged, and in the original packaging.
- Defective Goods: Upon receiving damaged or defective goods, contact our customer service within 48 hours. Send us photos of the defect or damage. We will inspect the item and, if approved, provide a replacement or cover the return costs.
- Incorrect Product Received: If you receive an incorrect product, contact us, and we will arrange for a refund or replacement.
- Product Never Arrived: If your product never arrived, contact us so we can initiate an investigation with the courier. If the product is not found, we will offer a full refund.
- Cancellation After Order: You can cancel your order before it is shipped for a full refund.
Timelines & Conditions
- Return Window: Returns must be reported and shipped within 30 days of receiving the product
- Refund Processing Time: After the return is approved, it takes up to 10 days to process the refund to the original payment method. You will receive a confirmation email.
- Refund Approval: Refunds for defective or incorrectly delivered products are approved after inspection.
Refund Methods:
- Refunds are made to the original payment method used at the time of purchase.
- Refund Conditions:A refund is approved if the product is undamaged, unused, and in the original packaging. Refunds for defective or incorrectly delivered products are approved after inspection.
- Exchanges:We accept exchanges. Products must be unused and in their original packaging.
- Return Label:Click here to download the Return Label.
Shipping Method and Costs:
- Shipping Method: India Post
- Restocking Fee: No cost
- Legal Rights:This policy does not affect any applicable legal rights.
Contact Us:
Company Name: Stock Derm
Business Email: Info@stockderm.com
Business Number: +919517901555
Business Address: 123, Ekta Market, Burail, Sector 45, Chandigarh, 160047
Business duration: 9 am to 5pm EST time zone
We aim to response within 24 business hours
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